Dakota Energy Cooperative, Inc. is an equal opportunity employer.
To apply for this position, email your completed application and resume to dakotaenergy@dakotaenergy.coop.
We have an opening for a Receptionist / Customer Service Representative. Join the Dakota Energy team and enjoy excellent pay, health insurance, and retirement benefits.
Receptionist / Customer Service Representative:
SUMMARY
Dakota Energy is seeking a motivated individual to serve as the first point of contact for Dakota Energy members and visitors while providing exceptional customer service, account support, and administrative assistance. This position plays a key role in maintaining positive member relationships and supporting daily office operations.
Essential Responsibilities and Duties:
- Greet and assist members, visitors, and callers in a professional and friendly manner.
- Answer questions regarding electric accounts, billing, and Cooperative services.
- Process service orders, disconnects, reconnects, and other account-related transactions.
- Coordinate incoming and outgoing mail and maintain office supplies.
- Assist with meeting preparation, special events, and Annual Meeting activities.
- Support records management, auditing processes, and various administrative functions.
- Promote positive member relations and uphold Cooperative policies and procedures.
Qualifications:
- High school diploma or GED required.
- Customer service experience preferred.
- Strong communication and telephone skills.
- Proficient with computers and standard office equipment.
- Ability to multitask, stay organized, and pay close attention to detail.
- Professional, positive attitude with the ability to work independently and as part of a team.
- Ability to handle confidential information with discretion.
Additional Duties:
Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.